Cancellation policy

Cancellation Policy

Thank you for shopping with Nanu's Letters. We strive to provide you with a positive and seamless experience. Please take the time to read our Return and Refund Policy, which is in place to ensure transparency regarding our process.

No Returns or Refunds

All purchases made through our website are final. Once payment has been processed and the order has been fulfilled, we are unable to accept returns or offer refunds for any reason, including but not limited to changes of mind, incorrect orders, or dissatisfaction with the letter.

We encourage you to carefully review your order before making a purchase. By proceeding with payment, you confirm that you have read and agreed to this policy.

Exceptions

In the unlikely event that a letter is defective or does not match the description provided, please contact us at hello@nanusletters.com within 7 days of receiving your order. We will assess the situation and may offer a solution, such as a replacement or store credit, at our discretion. If the letter is confirmed to be faulty, we will work with you to resolve the issue in a fair and efficient manner.

Order Changes

Once an order has been processed, we are unable to make changes to it, including changes to the delivery address, content of the letter, or quantity. Please ensure that all details are correct before completing your purchase.

We appreciate your understanding of our no returns or refunds policy. If you have any questions or concerns about your order, please feel free to reach out to us via email.

Contact Information:

Email: hello@nanusletters.com

Thank you for choosing Nanu's Letters.